Comments on: Outlook 2003, faulting module outllib.dll in Windows XP

By: nico

nico — Wed, 12 Jan 2011 17:02:22 +0000

thanks a lot, if only i had known it two hours ago…

By: sharon

sharon — Thu, 19 Nov 2009 01:07:44 +0000

thanks a million … I’ve been trying to resolve this problem for hours and finally came across your post which fixed it immediately. I’m so grateful.
thanks again!

By: apc

apc — Fri, 25 Sep 2009 18:42:39 +0000

Holy $hit! Thank You!

I have been trying to get Outlook running for 2 days. I have been on 20-30 forums and tried the same number of proposed fixes. I have uninstalled and reinstalled Outlook. Nothing worked, until I found this simple fix. It must have been a different file for me in the same folder since I tried renaming outcmd.dat and that didn’t work. I cleared out the directory and it worked.

the symptoms of my failure were on opening Outlook, I would receive the message that you mentioned above. Outlook has encountered…..needs to close. Sorry…. I would nver even get off the starting blocks.
In the event viewer I would see the following: (posted here so that others can find it when searching)
“Faulting application outlook.exe, version 11.0.8217.0, stamp 480f95d9, faulting module outllib.dll, version 11.0.8217.0″

Once reading your post, I went into my guest account and was able to use Outlook. After that I knew you had me on the right track. I went back and renamed outcmd.dat but that didn’t work so I got nervous. I then moved everything out and it worked.
Thanks for the post! I wish I found it 2 days ago.

By: Gabesz

Gabesz — Tue, 30 Jun 2009 11:43:32 +0000

Hi Andy,
Thanks for this solution, really nice one, it saved me a lot of time!
Keep up the good work! Regards

By: Andy Parkes

Andy Parkes — Wed, 08 Oct 2008 22:53:29 +0000

Hi Mart

Thanks for the comment

Your correct in that if i’d created a new USER profile would mean there would no need to rename anything

What i meant by profile here was a new OUTLOOK profile

I probably should have made this clearer in the post

By: mart

mart — Mon, 06 Oct 2008 19:14:11 +0000

I dont understand, if you create a new profile, your C:\Documents and Settings\- YOUR USER-\Application Data\Microsoft\Outlook will be a new one too, so Outcmd.dat will be a new one… dont need to rename it.

By: Kelly

Kelly — Fri, 25 Jul 2008 08:26:47 +0000

It didnt fix the problem for me, it still crashed the same. I renamed the Outcmd.dat file to Outcmd.dat.OLD but even though Outlook took a bit longer to open, like it was refreshing its files, it still has the same crash error! Argh! I think this only happened after a windows update too and Outlook 03′s been running fine on my vista for at least 5 mths

By: -e-

-e- — Mon, 19 May 2008 17:35:53 +0000

Hi Andy! Thanks for your diligence – My Outlook has been crashing like that for 3 weeks now and it looks like your solution did the trick. I appreciate your posting it! Also, thanks for the handy list of outlook switches.

Eric

By: andyparkes

andyparkes — Tue, 25 Sep 2007 07:51:01 +0000

Hi Rusty

Thanks for your comment

The nocustomize switch doesn’t prevent users dragging toolbars. It just bypasses the saved settings for any changes they have made

By: Rusty

Rusty — Tue, 25 Sep 2007 00:19:09 +0000

Andy, Nice post. By chance does the /nocustomize prevent the toolbars from changing position? I am looking for a way to prevent my notebook users from draging their Outlook toolbars around.